> For the complete documentation index, see [llms.txt](https://exofortune.gitbook.io/eft/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://exofortune.gitbook.io/eft/careers/customer-support.md).

# Customer Support

Please note that EFT doesn't have a customer support.

If you're experiencing issues using Exo Fortune or its related product, follow the below steps:

1. First, check EFT Troubleshooting Page for your error code
2. If you can't find a solution, try reaching out to our [<mark style="color:green;">Discord Channel</mark>](https://discord.gg/222RzHwN49)

NOTE: Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. Telegram or in any other way and pretending to represent EFT customer support, please block them and report them as spam.

**NEVER, in any situation, should you ever give someone your private key or recovery phrases. Immediately block and report anyone that asks for them.**