# Customer Support

If you're experiencing issues using Exo Fortune or its related product, follow the below steps:

1. First, check EFT Troubleshooting Page for your error code
2. If you can't find a solution, try reaching out to our [<mark style="color:green;">Discord Channel</mark>](https://discord.gg/222RzHwN49)

NOTE: Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. Telegram or in any other way and pretending to represent EFT customer support, please block them and report them as spam.

**NEVER, in any situation, should you ever give someone your private key or recovery phrases. Immediately block and report anyone that asks for them.**


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://exofortune.gitbook.io/eft/careers/customer-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.