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Please note that EFT doesn't have a customer support.
If you're experiencing issues using Exo Fortune or its related product, follow the below steps:
NOTE: Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. Telegram or in any other way and pretending to represent EFT customer support, please block them and report them as spam.
NEVER, in any situation, should you ever give someone your private key or recovery phrases. Immediately block and report anyone that asks for them.